Returns & Exchanges
At Oasis, we stand behind the freshness of our gourmet products and offer a hassle-free resolution if your order doesn't meet our quality standards. Due to the perishable nature of our inventory, please notify us within 48 hours of delivery for any concerns regarding your purchase.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue with your food items.
Provide Documentation
Attach clear photos of the product and its packaging to help our quality control team assess the damage or freshness concern.
Review Process
Our team will review your request within 24 hours to determine if a replacement or a full refund is appropriate for your specific case.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing